Effective Date: June 16, 2025.
This policy outlines the terms and conditions for cancellations, “No-Shows,” and refunds for transportation services reserved with BRX Services DMC.
1. Transportation Services Channels
Transportation services offered by BRX Services DMC can be reserved through the following channels:
All reservations must be paid in advance to confirm and receive the reserved services and products.
2. Changes to Reservations
Changes to an existing reservation must be requested up to two (2) hours prior to the scheduled arrival or departure time. Failure to provide such notification will result in the reservation being considered a “No-Show” or “Client did not present for service.”
Changes requested within two (2) hours of your scheduled pick-up time will only be applicable in cases of emergencies.
3. Airport Waiting Time
Our representatives will wait for clients at the airport for up to two (2) hours after the scheduled flight landing time.
Should two (2) hours elapse from your flight’s landing time without contact, your reservation will be considered a “No-Show” or “Client did not present for service.”
In the event of flight delays, unforeseen delays, or incidents upon exiting the terminal, please notify us within two (2) hours of your landing time.
Shared transportation services will have a waiting time of twenty-five (25) minutes after the client presents themselves to the welcome representative at the BRX Services counter at Punta Cana International Airport, or upon being greeted by our representatives at the designated meeting point.
4. Cancellations
5. “No-Show” Policy
A “No-Show” occurs when:
In “No-Show” scenarios, the service will be considered rendered, and no refund will be issued.
6. Refund Requests
A refund request may be submitted through your assigned Service Representative at the property where you are located, via our telephone numbers, or through our email addresses.
For services reserved through a travel agency or a third party, refund requests must be managed and submitted directly through the same agency or third party used to book the service.
7. Refund Method
Refunds will be processed using the same payment methodology that was utilized to reserve the product or service.
Refunds may be issued as cash, credit card reversals, bank transfers, or credit notes.
8. Additional Charges
Please be advised that certain fees and international bank transaction charges may apply when an international transfer is processed. Any such additional charges will be the responsibility of the client.
9. Refund Tracking
Once a refund has been processed, you will be informed via email, and the case will be closed. You may track the status of your refund by contacting us at the following email addresses: [email protected] and [email protected].
10. Policy Updates
The content of this policy may be modified at any time. We encourage you to review how your personal information will be processed by consulting our Privacy Policy and Terms & Conditions.
Direct bookings with BRX Services® are governed by these terms. Bookings made through third parties are subject to their policies.
7. Contact. Questions? Contact us at:
✉️ Email: [email protected]
📞 General/Emergencies: +52 998 242 4244